Frequently Asked Questions
Find quick answers to our most commonly asked questions, from our product design methods to billing and shipping.
Please limit one pin design per order.
For instance, if you have 20 different pin designs you will need to order each one separately. Shipping is always free so you don’t have to “bundle” multiple designs in a single order to try to save on shipping.
Sure. When submitting your order, simply upload your image file and explain how you would like us to use it. We accept vector (AI, EPS, PDF) and all common picture formats like JPG, PNG, WEBP, and etc. You may also upload images of concepts or sketches of your idea and then we can convert it into a full-color graphic.
Rush order pins can be manufactured and shipped as fast as 1 business day. They will be delivered by FedEx to arrive on the date you enter at checkout.
There are many different types:
Soft Enamel: The soft enamel style is where the colors are separated by a metal line. Most custom pins are Standard Soft Enamel pins. These metal pins have the design impressed into the metal. The recessed areas are then filled with enamel color. They’re vibrant and affordable.
Hard Enamel: These are metal with enamel color. But unlike standard soft enamel pins, Standard Hard Enamel pins have a flat, polished finish.
Die Struck: Made by impressing (striking) the pin design into solid metal, Standard Die Struck pins usually have minimal or no color overlaid, so the metal color is the focus.
Offset Printed: Your design is printed onto a smooth, metal surface. Offset Printing allows for gradients or more intricate color than enamel pins.
Yes! Our pins are metal.
We have one of the lowest minimum quantities in the industry, with only a minimum of 25 per order!
When describing your design, mention any accessories or packaging upgrades that you’d like. You may also add this when requesting a revision to your pin design.
Accessories:
• Blinking light (+ $0.95/pin)
• Glitter (+ $0.15/pin)
• Gemstone (+ $0.35/pin)
• Dangling element (+ $0.45/pin)
• Spinning element (+ $0.55/pin)
• Sliding element (+ $0.65/pin)
Packaging Upgrades:
• Acrylic Box (+ $0.25/pin)
• Backer Cards (+ $0.10/pin)
• Jewelry Box (+ $2.25/pin)
• Velvet Bag (+ $0.55/pin)
NOT with Rush Orders:
Please note that due to the extra time it takes to manufacture, accessory and packaging upgrades are NOT available for Rush Order pins. Select Standard Delivery speed during checkout to keep the accessory/packaging upgrade parts of your design.
Yes! Your pin design is absolutely free and we will never charge you for the design.
We accept Visa, Discover or Matercard. For larger orders of 5,000 pins or more we accept check or Wire transfer.
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